Storage questions, answered
The questions we hear most, answered by your local Manhattan owners. Still stuck? Call or text and we will help.
Renting
Renting and
terms
How do I rent a unit?
Pick a size, reserve, and pay online in minutes, then get gate access the same day. Prefer to talk it through? Call or text an owner and we will help you pick.
Is there a long-term contract?
No. We rent month to month, so you keep your unit as long as you need it and not a day longer.
Can I reserve a unit before I rent?
Yes. A reservation is free and holds your unit type for up to 14 days. It is not a rental agreement, so your spot is set aside while you finish your plans.
How much notice do I give before moving out?
We ask for about 14 days’ notice when you are ready to move out. See our move-out guide for the steps.
What do I need to rent?
A government-issued photo ID and a payment method. You can do the whole thing online or with an owner.
Access
Access and
security
What are your access hours?
Your facility is open 24/7 with your personal access code. Customer service is available 7am to 7pm by phone or text, and you can meet us at our Marlatt office by appointment.
How secure are the facilities?
Every location has keypad access control, 24/7 video surveillance, and security lighting. We run our own facilities rather than handing them to a call center.
Units
Units, sizes,
and climate
What size unit do I need?
It depends on what you are storing. Compare every size side by side on our storage unit sizes page and use the size calculator, or call an owner and we will help you choose before you pay.
What is the difference between climate-controlled and drive-up?
Drive-up units let you pull right up to the door, which is convenient for furniture, tools, and anything that handles temperature swings fine. Climate-controlled units hold a steadier temperature and humidity year round for sensitive items.
Do you have climate-controlled units?
Yes, across our locations. See climate-controlled storage for what fits and how it helps.
Is there anything I cannot store?
For safety and per the rental agreement: no food or perishables, no animals, no hazardous materials, explosives, firearms, or flammables, and nothing toxic or illegal. Keep heirlooms, jewelry, art, and irreplaceable items at home, and remember units are for storage only, not living space.
Vehicles
Vehicles, boats,
and RVs
Can I store a car, RV, boat, or trailer?
Yes. We have covered parking at Skyway Drive (up to 45 feet), uncovered parking at Marlatt Avenue, and enclosed options up to 40 feet. See vehicle, RV, and boat storage.
How should I prep a boat or RV for storage?
Clean and dry it first, winterize before the cold sets in, top off the tank, and cover it. A battery tender helps on longer stays.
Billing
Payments and
protection
How do I pay?
You can pay online any time. Autopay is available by card or bank draft, so your rent is handled automatically each month.
Is there a setup fee?
No. There is no administration fee and no security deposit, just one flat monthly rate, month to month.
Do I need insurance on my belongings?
We ask tenants to carry their own insurance on stored belongings. Your renters or homeowners policy often covers this, or you can add a low-cost policy. A dedicated protection plan is something we plan to offer in the future.
Do you offer a military discount?
Yes, a 10% military discount for anyone with a military or dependent ID, plus 10% off when you prepay a full year. The two discounts do not stack. We make PCS and deployment moves easy with month-to-month terms and no-contact online rental, minutes from Fort Riley. See military and PCS storage.
Locations
Locations and
service area
Where are your facilities?
We have two Axis locations in Manhattan, Skyway Drive and Marlatt Avenue, and we also manage Cats Storage on Fort Riley Blvd. See our locations to pick the one closest to you.
Do you serve Junction City and Wamego?
Yes, both, from our Manhattan facilities, along with St. George, Riley, and the rest of Riley and Pottawatomie counties. See Junction City and Wamego storage.
Reviews
Answers, and a team that answers
★★★★★
Great service from Tom at Axis. He was super helpful and responsive in finding a storage unit that met my needs. The process is very convenient.
Ivan V., on Google
★★★★★
Amazing experience from Axis Self Storage. The communication is phenomenal and they answer all your questions. Great security on the units, too.
Sean H., on Google
★★★★★
The cleanest and most supportive in town. Rented twice, once in summer and once in winter, with no issues. Highly recommend.
Abdullah A., on Google
Still have a question?
Ask an owner
Send a note and an owner replies the same day, or reserve online in minutes. We are happy to help you pick the right unit before you pay.
Prefer to talk? 785-236-8202
